Helpdesk and online support

Contract IT services /managed IT services

BCNI’s managed services program is designed for businesses looking for a complete IT solution. Effectively BCNI becomes your external IT department, responsible for keeping the network and technology services available so that you can concentrate on running your business.

BCNI has been providing GTA businesses with quality IT and network support services since 1991.

Helpdesk

BCNI offers fast and efficient Helpdesk support.

A member of our technical team can utilize remote support tools that allow us to control your system remotely to correct most issues.

Benefits for our customers:

  • Lower support costs
  • Faster technical response
  • Ticket tracking system

 

BCNI Oakville Helpdesk services

How it works

BCNI technicans can resolve most issues with our remote control software. Provided your equipment has access to the internet our technicians can provide remote issue resolution. Our clients benefit with lower support incident costs and faster response times.

If issues can not be resolved with our remote helpdesk software,  BCNI technicians will arrange an on-site call to your offices.

If you have been given a remote support incident PIN number, click here to connect.

Support Services

Under our Managed Services program, you can choose the kind of support that makes the most sense for your users and your business:

  • Remote desktop support
  • Helpdesk
  • Remote and On-Site Server Support
  • Remote and On-Site Desktop Support
  • Telephone Support
  • Online Support

 

Network Design and installation services

 

With Total Managed IT Program

Ideal for the organization Services offered include:

  • IT Strategies and best practices policy review
  • Project and implementation management
  • Technical Auditing
  • Infrastructure Design and Implementation
  • Legacy Systems Migration
  • Security and firewall design
  • Routing and layer 3 switch design
  • Hardware and Software Installation Services
  • Hardware Supply, Maintenance and Support
  • Software Supply, Maintenance and Support
  • Secure Data Centers
  • Project Management
  • Deployment
  • On demand Support
  • Network/IT system design
  • Security Design and Deployment
  • Software Design/Development

 

Proactive Network Monitoring

Utilizing sophisticated remote monitoring tools and SNMP reporting BCNI can monitor issues.

  • System failure notification
  • Proactive network monitoring and management
  • Network performance monitoring
  • Network performance analysis
  • Proactive remote Network Monitoring and Management
  • Network Performance Monitoring
  • Regular performance and activity reporting
  • Web reporting
  • Turnkey Full Network Management
  • Application and server monitoring

Systems and operating system administration

Through a combination of remote and on-site administration BCNI can eliminate the burden of systems tuning, remote server administration and proactive server maintenance.

BCNI will utilize the latest SNMP reporting tools to extract key data prior to any issues

  • Operating System Management
  • BCNI provides full management services for Microsoft Windows Server and Microsoft Windows Small Business Server (SBS) operating systems. Custom tailored plans for monitoring, performance tuning, patch management, administration, and regular reporting.

Microsoft Exchange Mail

  • BCNI provides management services for Microsoft Exchange server 2003, 2007 and 2010. for monitoring, performance tuning, patch management, administration, and regular reporting.

For more information please call 905-825-9404 or e-mail sales@bcni.ca